How to raise dispute for an order?

You need to register your dispute in either of the two ways: By sending email to info@klixjeans.com with images of broken/defective/damaged products within 7 days of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute with us. Please mention your order number in the email.

To register dispute directly with seller, please follow below mentioned easy process:

Go to your customer account here at http://www.klixjeans.com/login.aspx and Log in when prompted.

If you are not registered on www.klixjeans.com, you can register by clicking the "Register" link on the top of website and then file the dispute or you can send email to info@klixjeans.com.

Please allow the seller Seven days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.

Who pays for the delivery charges for returning of products?

When you're returning an item that was damaged/ defective or due to an error on the seller's part, you will be compensated for return courier charges. Please pack well when you are returning the product so that it reaches the seller in good condition.
The amount you paid for the product less transaction cost and shipping charges paid at the time of order will be directly refunded back to your bank account within 15 working days of refund through rtgs.You have to provide your bank details for refund on info@klixjeans.com

How are items packaged?

All items are carefully packaged as to avoid any form of damage.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

Children’s Privacy

Our Service does not address anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we discover that a Child under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

What are the shipping charges?

Sellers provide FREE delivery on most items in India. Some items may have shipping depending on the nature of the product. For International orders, the shipping charges are different for different items and is mentioned clearly on the product page. Also Prices may be different for different countries to account for shipping costs as sellers are free to set their prices and prices listed in INR are only for India.

Do you deliver internationally?

klixjeans does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world.

How can I track the delivery of my order?

All klixjeans items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.

Who would be responsible for paying local taxes in countries outside of India?

Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.

Who would be responsible for paying local taxes in India?

GST is included in the price what you see is what you pay Shipping charges extra on COD order.